top of page

FAQs

Do you offer pick-up?

Absolutely! Kickstart your week with ease - our freshly prepared meals are available for FREE pickup every Sunday from 5PM - 9PM at our Flemington location.
📍 Hem 27 Restaurant & Asian Meal Preps
Shop 27, 320–380 Epsom Rd, Flemington VIC 3031
📱 WhatsApp: (+61) 0403 612 308

When do you deliver?

We deliver every Sunday to selected areas to help you start the week with fresh, healthy meals.

Will I be notified when my order is on the way?

Yes! You’ll receive an SMS notification as soon as your order is dispatched.

What’s the order cut-off for delivery?

To receive your meals on Sunday ( Optional : Delivery or Pick Up ) 
🕙 Order by Thursday at 11:45 PM.

How much is delivery?

We offer flat-rate delivery for $8.50

Where do you deliver?

We currently deliver to these postcodes:

Inner Melbourne (CBD & Surrounds) – After 7PM – 10:30 PM

  • 3000 – Melbourne CBD

  • 3003 – West Melbourne

  • 3006 – Southbank

  • 3008 – Docklands

  • 3010 – Parkville (University of Melbourne)

  • 3051 – North Melbourne

  • 3052 – Parkville (Royal Melbourne Hospital precinct)

Inner West Suburbs - From 2:30 PM – 4:30PM

  • 3015 – Newport

  • 3031 – Flemington

  • 3032 – Ascot Vale

  • 3040 – Aberfeldie

  • 3039 – Moonee Ponds

  • 3044 – Pascoe Vale

  • 3054 – Carlton North / Fitzroy North

  • 3055 – Brunswick West

  • 3056 – Brunswick

Outer West From 12 Noon – 2PM

  • 3011 – Footscray

  • 3012 – West Footscray

  • 3013 – Yarraville

  • 3019 – Braybrook

  • 3020 – Sunshine

  • 3021 – St Albans

If you’re outside this area, just message us - we’ll do our best to help!

Do you provide a macro breakdown?

While we don’t offer a full macro breakdown, all of our nutrition information is listed on the product label. It includes the main nutritional values customers usually look for.  Follow us on Instagram @hem27_flemington for updates.

How often does the menu change?

Our menu rotates weekly, featuring 8 different meals every week.

How long do the meals last?

Meals stay fresh for 5–7 days when refrigerated. Not planning to eat them all in time? Pop them in the freezer for extended freshness.

How do I heat the meals?

For fresh meals:

  • Peel back the film slightly 

  • Microwave for 2–3 minutes

  • Stir and reheat if needed

For frozen meals:

  • Thaw overnight in the fridge

  • Microwave for 2–3 minutes

  • Stir and continue heating until thoroughly hot

​

How should I store my meals?

Store your meals in the fridge immediately after delivery. They’re delivered chilled to keep them fresh and flavourful.

Are meals delivered fresh or frozen?

Our meals are always delivered fresh - never frozen. They're cooked, chilled, and packed to retain flavour and nutrients.

Do you cater for coporation and 

Not at this stage, but we’re exploring this in the future. Reach out if you have ingredient-related questions - we're happy to help!

bottom of page